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Your Behaviours Become Your Footprint, Your Culture and Finally Your Reputation

Organisations where people are connected, collaborative and inclusive more often will be living certain good behaviours as part of their working culture.  It is as they say the smell of those behaviours.  You know! That feeling when you walk in a room and the energy is good, any thoughts of bad intention are not in sight and openness to learn and engage are rife with common goals and outcome the breath and life of the group’s existence.  This is the kind of energy every company seeks from their people and every person seeks for themselves.  Behaviour starts with yourself, it truly is that simple.  No matter what you face in life you all have choices how you will act, how you treat others and how you will respond.  Over time your behaviours become your footprint, your culture and finally your reputation.

Behaviour can be as simple as agreeing how you will engage with people, so let‘s dig into behaviour and behavioural contracting a little deeper.  It is a process in which individuals or groups explicitly define and agree upon a set of behavioural expectations and consequences for achieving desired outcomes. It involves creating a formal or informal agreement that outlines specific behaviours, goals, and rewards or consequences. Along with the following points I include visuals to consider how we behave in certain situations.

Behavioural contracting is important for several reasons:

Clarity and Communication: By clearly defining expected behaviours and outcomes, behavioural contracting helps ensure that all parties involved have a shared understanding of what is expected. This clarity promotes effective communication and reduces misunderstandings or conflicts.

Our Behaviours - Talk

Goal Setting and Motivation: Behavioral contracting allows individuals to set specific goals and identify the behaviours necessary to achieve those goals. This process helps clarify expectations and provides motivation by linking desired outcomes with specific actions.

Our Behaviours - Ask

Accountability and Responsibility: Through behavioural contracting, individuals or groups explicitly agree to take responsibility for their actions and the outcomes they seek. It establishes a framework for accountability, as progress and adherence to the contract can be regularly monitored and evaluated.

Our Behaviours - Know

Reinforcement and Feedback: Behavioral contracting provides a mechanism for delivering appropriate reinforcement or consequences based on the agreed-upon behaviours. Positive reinforcement can be used to encourage desired behaviours, while consequences can be applied when behaviours deviate from the contract. This feedback loop facilitates learning and behaviour change.

Our Behaviours - Listen

Conflict Resolution: In situations where conflicts arise, behavioural contracts can serve as a reference point for resolving disputes. By referring to the agreed-upon behaviours and consequences, conflicts can be addressed objectively and fairly, minimizing personal biases or subjective interpretations.

Our Behaviours - Hear

Increased Commitment and Engagement: When individuals actively participate in the process of creating a behavioural contract, they tend to have a greater sense of ownership and commitment to the agreed-upon behaviours and outcomes. This increased engagement can lead to improved performance and goal attainment.

Our Behaviours - Speak

Overall, behavioural contracting provides a structured approach to behaviour management, goal setting, and accountability. It helps establish clear expectations, motivates individuals to achieve desired outcomes, and provides a framework for addressing conflicts or deviations from the agreed-upon behaviours.

I whole heartedly believe that setting some agreements up front and setting a precedence how you will communicate and what behaviours are acceptable are crucial for fostering healthy relationships, promoting understanding, and achieving collective goals.

Consider in your organisation how people behave, are you happy with your own behaviour?  Could you do better? Could you shine a light on behaviour to get better collaboration and collective success?  Feel free to share this post and images. View all the 6 images in one file here

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Karen, leveraging 25 years of international expertise, is your go-to HR consultant and speaker for organisational and people development for Future Work.

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July 11, 2023

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